Subscription Package Terms and Conditions

Everything You Need to Know About Our Monthly Earring Subscription Boxes

For a full list of benefits that you will receive with your subscription box, please refer to the Payment Plan selected at purchase. Currently, we are only offering our subscription plans to UK customers. If you subscribe from outside of the UK with a non-UK address, we will cancel and refund your order. Don't worry we will email you the reason for the cancellation.

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When will I receive my subscription box?

Subscription boxes will be dispatched just before the last week of every month. The cut-off point to receive a subscription box for the current month is the 18th. Subscriptions received after this date may be rolled over to the following month, however, depending on stock and subscription date, you may receive the current month's pick.

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How many earrings will I receive in my subscription box?

Depending on the plan you selected you will receive either 1-2 pairs of earrings or 2-3 pairs of earrings, once a month for the duration of your plan (please see individual pricing plans for the number of earrings you will receive). Each month we pick what earrings will be the designs selected to go out in our subscription boxes. This can range from a single pair up to 3 pairs that we think will work together and suit the current fashion trends and seasons. We will always ensure that the value of the earrings (RRP) will exceed the value paid under the monthly plan, with the exception of the 1 month trial plan.

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How to cancel or pause your subscription plan:

Should you wish to cancel your subscription, you can do this anytime by contacting us at info@amberandorange.co.uk or using our contact form. For subscribers that are eligible and have used free returns under the Earring Exchange Programme (EEP), a deduction may be made to recover postage fees that have been paid for by Amber & Orange. This is decided on a pro-rata basis and the schedule can be viewed below.

For 6 month plans, you will be eligible for 1 free return once you have been subscribed for 3 months and a further 1 free return once you have been subscribed for the full 6 month plan. You can use these return credits at any point during your plan, however, if you cancel within the plan with a negative return credit score, you will be required to pay for the returns outside of the accrued return credit period. e.g. if you cancel your plan in month 4 and have used 2 free return credits, you will be charged for the second return postage costs (up to the current value of the Royal Mail 2nd Class Large Letter Service). This can be deducted from any positive refund amount or the subscriber will be required to send payment before the plan can be cancelled early. If no payment is made, the plan will continue (including full benefits) to a point where the return credits have been accrued. In the case of the example above, your plan would need to see out the full 6 month duration.

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For 12 month plans, you will be eligible for 1 free return once you have been subscribed for 2 months and a further 1 free return every 2 months up to 6 free returns per 12 month subscription. You can use these return credits at any point during your plan, however, if you cancel within the plan with a negative return credit score, you will be required to pay for the returns outside of the accrued return credit period. e.g. if you cancel your plan in month 4 and have used 3 free return credits, you will be charged for the third return postage costs (up to the current value of the Royal Mail 2nd Class Large Letter Service). This can be deducted from any positive refund amount or the subscriber will be required to send payment before the plan can be cancelled early. If no payment is made, the plan will continue (including full benefits) to a point where the return credits have been accrued. In the case of the example above, your plan would need to continue your subscription until month 6.

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To pause your subscription box, please contact us at info@amberandorange.co.uk or use our contact form. Subscribers may pause their plan for up to 2 months, however, will continue to be charged the agreed plan amount. Pausing your subscription is best suited to recipients that will not be at the delivery address in the last week of the month or would prefer to roll their plan over for up to 2 months. If you have any questions regarding pausing your subscription box, please email us at info@amberandorange.co.uk.

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Earring Exchange Programme (EEP):

We understand that everyone's taste is not the same. We will do our best to pick the best earrings for our subscription packages that will suit as many people as possible. Should you ever find that the earrings delivered are not suited to you, please feel free to return them for an exchange.

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For subscribers of the 1 month and 3 month plans, exchanges under the EEP will require the subscriber to fund the return postage themselves. No partial or full refund will be given for earrings returned under the EEP due to a change of design. The only exception to this is if the earring(s) are defective or have developed a fault. Subscribers will still have to fund the return of their earrings until it is decided by Amber & Orange that your defect/fault claim is valid. Once a valid return is approved, you will be refunded up to the current price of the Royal Mail 2nd Class Large Letter directly to the bank account/card used to place the order. If it is found that a defect/fault claim is invalid or the information supplied does not correlate to the cause of the defect/fault; no refund for return postage will be issued. You will however be notified of this and allowed 30 days from the refund refusal notification to appeal this decision. We will then look at any further evidence you provide and make a final decision within 14 days. All decisions made by Amber & Orange are at their discretion and will not be eligible to further appeal.

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For subscribers of the 6 month plan, subscribers will be eligible for up to 2 free return labels provided by Amber & Orange. Any returns outside of this allowance will require the subscriber to fund the return postage themselves. No partial or full refund will be given for earrings returned under the EEP due to a change of design. The only exception to this is if the earring(s) are defective or have developed a fault. Subscribers will still have to fund the return of their earrings until it is decided by Amber & Orange that your defect/fault claim is valid. Once a valid return is approved, you will be refunded up to the current price of the Royal Mail 2nd Class Large Letter directly to the bank account/card used to place the order. If it is found that a defect/fault claim is invalid or the information supplied does not correlate to the cause of the defect/fault; no refund for return postage will be issued. You will however be notified of this and allowed 30 days from the refund refusal notification to appeal this decision. We will then look at any further evidence you provide and make a final decision within 14 days. All decisions made by Amber & Orange are at their discretion and will not be eligible to further appeal.

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For subscribers of the 12 month plan, subscribers will be eligible for up to 5 free return labels provided by Amber & Orange. Any returns outside of this allowance will require the subscriber to fund the return postage themselves. No partial or full refund will be given for earrings returned under the EEP due to a change of design. The only exception to this is if the earring(s) are defective or have developed a fault. Subscribers will still have to fund the return of their earrings until it is decided by Amber & Orange that your defect/fault claim is valid. Once a valid return is approved, you will be refunded up to the current price of the Royal Mail 2nd Class Large Letter directly to the bank account/card used to place the order. If it is found that a defect/fault claim is invalid or the information supplied does not correlate to the cause of the defect/fault; no refund for return postage will be issued. You will however be notified of this and allowed 30 days from the refund refusal notification to appeal this decision. We will then look at any further evidence you provide and make a final decision within 14 days. All decisions made by Amber & Orange are at their discretion and will not be eligible to further appeal.

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Subscription Plan Earring Warranty:

Amber & Orange offer a full 12 month warranty covering defects and faults with jewellery supplied by Amber & Orange. Should the worst happen, and your earrings develop a fault or defect, please contact us as soon as possible with photos and a description of the fault/defect. If it is found that a defect/fault claim is invalid or the information supplied does not correlate to the cause of the defect/fault; no exchange or refund for return postage or order value will be issued. You will however be notified of this and allowed 30 days from the refund refusal notification to appeal this decision. We will then look at any further evidence you provide and make a final decision within 14 days. All decisions made by Amber & Orange are at their discretion and will not be eligible to further appeal.

Please note that all of our earrings must be worn, stored and maintained according to care instructions which may or may not be supplied with each pair of our earrings. Should your earrings not come with specific care instructions, the following care instructions shall apply: Keep earrings/items of Amber & Orange jewellery clean, dry and in their original display box. Remove all items of Amber & Orange jewellery prior to washing, bathing and swimming in bodies of water. This also includes showering. If jewellery becomes wet, please ensure it is removed and stored in accordance with the above instructions and inspect the items of jewellery for any discolouration or issues that may result in wearing unhygienic or unsafe items of jewellery. If in doubt, please contact us at info@amberandorange.co.uk or by using our contact form.

Please also note that for each pair of jewellery items you receive from Amber & Orange, the 12 month warranty will start from the order date or the date you received your subscription box for the month (up to 7 days after Amber & Orange dispatch your subscription box). Should we ever be unable to replace your faulty/defective jewellery with the same product, we will inform you of a selection of replacements that we can offer in exchange for the faulty/defective items. The items may be of similar value or exceed the value of the returned jewellery. Any negative difference in value will be refunded to the payment method used to purchase the subscription plan. 

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Occasional goodies terms and conditions:

From time to time, we may (at our discretion) include additional and potentially unlisted items of jewellery or fashion products that will be provided free of charge to randomly selected subscribers. These additional items have zero monetary value. Additional items included in subscription boxes are included in our 12 month warranty however due to the type of products we may include in this offer, we may be unable to replace these items with the same product. In these cases we will inform you of a selection of replacements that we can offer in exchange, however, these may be of lesser or greater value than the original items included as a gift. In cases where the replacement jewellery offered is of lesser value of the original items, no remuneration will be made in favour of subscribers.