JEWELLERY HEALTH & HYGIENE POLICY

At Amber & Orange, we are committed to providing our customers with high-quality and safe earrings. We follow all relevant UK legislation related to earring health and hygiene, including the Consumer Rights Act 2015 and the Nickel Directive.

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To ensure the safety and hygiene of our earrings, we take the following measures:

1. Material safety: All our earrings are made of materials that are safe for use and comply with UK legislation. We ensure that our earrings do not contain over the permitted levels of harmful substances, such as lead or nickel, that could cause irritation or allergic reactions.

2. We use Stainless Steel in all our earring posts which is all REACH tested against the metals that can cause sensitivities, Nickel, Lead and Cadmium. They are tested to ensure they are well below the maximum thresholds of any allergens that cause a reaction.
   Whilst we cannot 100% guarantee you will never have a reaction, and decisions to use our jewellery will be at your own risk, Stainless Steel is known to be one of the highest quality materials that minimise reactions to hypersensitivity and reactions to reactants and allergens found in jewellery.
   We provide this high level of protection for not only the everyday wearer but for those with sensitivities and allergies to feel as safe as possible.

3. If at any time our earrings cause a reaction, irritation, or allergic response. Please remove the earrings and do not wear them again. If necessary, seek guidance from an appropriate healthcare professional. Please also contact us with your issue, so we can investigate further and see if there is anything we can do in the future to prevent issues from occurring again.

4. Manufacturing process: We follow strict quality control measures during the manufacturing, finishing, and packaging process to ensure that our earrings are safe and hygienic.

5. Packaging: Our earrings are packaged in a way that protects them from contamination and damage. We use sealed packaging to prevent any contact with outside pollutants, such as dust and bacteria. If the hygiene seal is broken on arrival, please do not wear the earrings and contact us immediately by email or through our contact form on the website.

6. Cleaning and maintenance: We recommend that our customers clean their earrings frequently and regularly with a mild soap and warm water solution. We also advise against sharing earrings with others, as this can increase the risk of infection.

7. When to remove your earrings: Please ensure that you remove your earrings when going swimming, showering, or any other activity that may promote or increase the risk of bacterial infection or irritation to the piercing site.

8. Returns policy: We do not accept returns of earrings for hygiene reasons unless the earrings are defective or do not comply with UK legislation. This is in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you have any questions or concerns about the health and hygiene of our earrings, please do not hesitate to contact us at info@amberandorange.co.uk or by using the contact form button below.